BUS 365 Week 8 Quiz – Strayer
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Quiz 7 Chapter 10
Enterprise Information Systems
Multiple
Choice
1.
Typically, as business strategies and technologies changed, older legacy systems were:
a)
modified repeatedly and patched to the point where they just could not be
modified anymore.
b)
immediately replaced with the latest software, hardware, and network
technologies
c)
gradually replaced with cloud computing solutions.
d)
interfaced with newer information technologies so they could exchange data
without limitations.
2.
Enterprise systems are integrated ISs that support core business processes and
functions. How is integration
achieved?
a)
Integration is achieved by connecting wired and wireless computer networks so
they can share applications.
b)
Integration is achieved by outsourcing to vendors that replace stand-alone ISs
with a single IS.
c)
Integration is achieved by linking databases and data warehouses so they can
share data.
d)
Integration is achieved by using cloud computing.
3. The
greatest challenges when implementing enterprise systems are due to _____.
a) the
technologies
b)
vendors
c)
process and change management
d)
end-users
4. Under
Armour Inc., the originator of performance apparel, was having had sharp spikes
in orders. The company reduced the cost and effort of their order fulfillment
process by replacing manual processes with __________ that provide data about
resource availability and delivery dates.
a)
available-to-promise (ATP) capabilities
b)
enterprise systems
c)
information silos
d)
customer relationship management (CRM) capabilities
5. Enterprise systems help managers and
companies improve their performance by enabling them to __________.
a)
distribute data and periodic reports via e-mail internally to authorized users.
b)
seamlessly share real-time data internally among departments and with external
business partners.
c)
consolidate data stores into a central data repository.
d)
outsource business processes to SaaS vendors and eliminate waste.
6. Prior
to selecting and implementing an ERP or other enterprise system, it’s essential
that a company identify the _____.
a)
problems to be solved
b) goals
to be achieved and type of support the IS is to provide
c)
problems to be solved, goals to be achieved, and type of support the IS is to
provide
d) cost
of implementation and maintenance
7.
__________ is the ability to thrive in a changing environment, which can be
achieved by streamlining processes for quick response.
a)
Agility
b)
Scalability
c)
Reengineering
d)
Collaborative planning
8.
__________ are commercial software packages that integrate business processes,
including supply chains, manufacturing, financial, human resources, budgeting,
sales, and customer service.
a) CPFR
systems
b) ERP
systems
c) KM
systems
d) SCM
software
9.
__________ help organizations identify, select, organize, disseminate,
preserve, and share information and expertise.
a) CPFR
systems
b) ERP
systems
c) KM
systems
d) SCM
software
10. With
__________, suppliers and
retailers collaborate in planning and demand forecasting in order to ensure
that members of the supply chain will have the right amount of raw materials
and finished goods when they need them.
a) CPFR
systems
b) ERP
systems
c) KM
systems
d) SCM
software
11.
Which is not one of the reasons why companies might need to migrate from legacy
systems to enterprise systems?
a)
Legacy systems have high maintenance costs.
b)
Monolithic legacy architectures are inflexible.
c)
Legacy systems are hardwired by predefined process flows making integration
with Internet-based apps difficult or impossible.
d)
Enterprise systems require retraining of end users whose productivity will slow
initially as they adjust to a new way of doing their jobs.
12.
Characteristics of enterprise systems include all of the following except:
a)
Because of their complexity, enterprise systems are leased or licensed from
vendors and customized with support from IT personnel who are familiar with
their company's business processes.
b) There
is a trend toward ERP as a service,
which is increasing.
c)
Enterprise systems automated existing business processes to minimize disruption
and training costs.
d) To
simplify and reduce the high cost of the ERP software selection process, there is
an annual ERP Vendor Shootout to help
ERP selection teams at companies with manufacturing, distribution, or
project-oriented requirements.
13. Each
of the following describes ERP systems except:
a) ERP
apps interface with business partners through a B2B gateway, but cannot
interface with legacy apps.
b) From
a technology perspective, ERP is the software infrastructure that links an
enterprise’s internal apps and supports its external business processes.
c) ERP
apps are modular, and the modules are integrated with each other to expand
capabilities.
d)
Departments can easily stay informed of what’s going on in other departments
that impact its operations or performance.
14.
Business-to-business integration (B2Bi) is vital for efficient and accurate
flow of data across internal ISs and external business partners. B2Bi and
secure data exchange over the Internet is done through __________.
a)
wireless routers
b) B2B
gateways
c) data
sources
d)
enterprise application integration (EAI) middleware
15. Why
are ERP systems strategic weapons for
food manufacturers?
a) The threats and potential costs associated with food
safety have decreased because of data transparency.
b) ERP
systems have lowered global barriers to entry into the food industry.
c) ERP
systems are needed for controlling costs, managing inventory, and meeting
government regulations given the food industry’s margin pressures.
d) ERP
systems are needed to monitor competitors’ business practices and quickly
respond to them.
16.
Typically, how are ERP systems acquired?
a) By
purchasing or leasing packaged software
b) Built
in-house
c) Built
with proprietary software
d)
Custom built by consulting companies and vendors
17. What
is the first step toward becoming an agile
manufacturer?
a)
Reengineer financial business processes
b)
Develop the means to monitor the marketplace
c)
Develop new products and services for current and prospective customers
d)
Implement inventory tracking systems
18.
Lessons learned from ERP failures include each of the following except:
a)
Several of the best companies have suffered devastating consequences from ERP
failures that had led to multi-million dollar losses, bankruptcy, or lawsuits.
b) Most
often, ERP failures are eventually fixed and remain in use, which gives the
false impression that the ERP was successful from the start.
c) The
success—as well as failure—of ERP depends on organizational and technological
factors that occur prior to, during, and after the implementation.
d)
Vendor blogs, white papers, and YouTube posts are good sources of objective
data for selecting a compatible ERP solution.
19.
Despite potential benefits, not all companies invest in ERP if they cannot meet
requirements or overcome the challenges. Which of the following is not one of
those requirements or challenges?
a)
Applications must be tightly aligned with well-defined and designed business
processes.
b)
Initial costs to purchase or lease and set up the ERP are very low, but
maintenance might be extremely high.
c)
Selecting the appropriate ERP is time-consuming, complex, and expensive.
d) Apps
may be too complex for employees to use correctly to improve efficiency and
ROI.
20.
Consumer product and retail industries lose about $40 billion annually, or 3.5
percent of their sales, due to __________.
a) fraud
b)
compliance failures
c)
supply chain inefficiencies
d) quality
control failures
21.
Supply chains involve three main flows. Which of the following is not one of
those main flows?
a)
financial flow
b)
resource flow
c)
information flow
d)
material or product flow
22.
Products that are returned make up what is called the __________.
a)
reverse supply chain
b)
return logistics
c)
backflow
d)
reorder fulfillment
23.
Accounting, inventory management, and shipping are part of order fulfillment
and referred to as __________ operations.
a)
back-office
b)
customer-facing
c)
front-office
d)
logistics
24.
Efficient, effective supply chains are fully dependent on SCM software, which
depends on __________.
a) EFT
b) ERP
c)
up-to-date and accurate data
d) RFID
25. The
concept of an on-demand enterprise is
based on the premise that manufacturing or service fulfillment operations will
start only after an order is received. This approach is referred to
as__________.
a)
produce-to-stock
b)
build-to-order
c) JIT
d)
safety stock
26. The
most common solution to supply chain uncertainties is to build inventories or __________ as
insurance.
a)
safety stock
b)
stockouts
c)
continuous replenishment
d)
restocking
27.
__________ is a supply chain relationship in which a vendor continuously
monitors the inventory of a retailer or distributor and automatically
replenishes their inventory when levels hit the re-order point.
a)
Safety stock
b)
Stockouts
c)
Continuous replenishment
d)
Bullwhip effect
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